Return and refund policy.

At CarliPhone.shop, your satisfaction is our priority. We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.
Please note that accessories are non-returnable.

Eligibility for Returns

To be eligible for a return:

The item must be in the same condition as when you received it — unworn, unused, with all original tags and packaging.

You must provide a receipt or proof of purchase.

To start a return, contact us at support@carliphone.com.
All approved returns must be shipped to:
CarliPhone LLC
1600 Missouri Ave N, Suite 100
Largo, FL 33770

Once your return is approved, we’ll email you a return shipping label and detailed instructions.
Please note: Items sent back without prior authorization will not be accepted.

For any questions, reach out anytime at support@carliphone.com.

Damages and Issues

Please inspect your order as soon as you receive it.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain products cannot be returned, including:

Custom or personalized items

Accesories (Screen Protector or Cases)

We also do not accept returns for sale items or gift cards.
If you have any questions about your specific product, contact us before purchasing.

Exchanges

The fastest way to get what you want is to return the item you have and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, a refund will be issued to your original payment method within 10 business days.
Please note it may take additional time for your bank or card issuer to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@carliphone.com.