Shipping Policy.

Effective Date: October 2025
Legal Entity: CarliPhone LLC
Business Name: CarliPhone Shop
Business Address: 1600 Missouri Ave N, Suite 100, Largo, FL 33770, United States
Contact Email: support@carliphone.com

1. General Information

CarliPhone Shop operates under CarliPhone LLC and fulfills orders both from our main facility in Largo, Florida and from authorized third-party fulfillment partners located within the United States and abroad.

Orders are typically processed within 1–2 business days, excluding weekends and holidays.
Certain products supplied through dropshipping partners may require additional processing or transit time, which will be clearly noted on the product page whenever possible.

2. Shipping Methods and Estimated Delivery

We offer multiple shipping options through reliable carriers such as USPS, UPS, and FedEx.
Delivery times vary depending on whether the product is fulfilled directly by CarliPhone LLC or by one of our dropshipping partners.

Fulfillment Type Estimated Delivery Time Origin
CarliPhone Fulfilled (In-Stock Items) 3–5 business days Largo, Florida
Dropshipped Items (Partner Fulfillment) 5–14 business days U.S. or International Supplier
Local Pickup (Florida Only) Same-day (by appointment) Free

Note: Delivery times are estimates and not guarantees. CarliPhone LLC is not responsible for delays caused by carriers, customs, or third-party warehouses.

3. Split Shipments

If your order contains multiple products, it may arrive in separate packages due to different fulfillment centers.
You will receive a tracking number for each package and email notifications as they ship.

4. Shipping Confirmation and Tracking

When your order ships, you will receive an email confirmation with the tracking information.
Tracking updates may take 24–48 hours to appear depending on the carrier or the supplier’s system.

If you have not received tracking details within three business days, please contact support@carliphone.com.

5. Domestic and International Shipping

CarliPhone Shop currently ships to all 50 U.S. states, including Puerto Rico, Hawaii, and Alaska.
For select dropshipping products, international shipping may be available.
Customers outside the United States are responsible for any import duties, customs taxes, or brokerage fees imposed by their country.

CarliPhone LLC is not responsible for customs delays or fees. Delivery times for international orders may vary from 10 to 25 business days depending on the supplier’s location.

6. Order Verification and Fraud Prevention

For your security, all orders are subject to billing and shipping verification.
Orders flagged as potentially fraudulent may require additional documentation (e.g., photo ID, proof of address).
Unverified orders may be canceled and refunded at CarliPhone LLC’s discretion.

7. Lost, Damaged, or Stolen Packages

Once a package is marked “Delivered” by the carrier, CarliPhone LLC cannot be held responsible for loss, theft, or damage.

If your order arrives damaged or defective, contact support@carliphone.com within 48 hours with clear photos of the product and packaging.
We will coordinate with the appropriate fulfillment partner to replace or refund your item according to the supplier’s policy.

8. Incorrect Address and Undeliverable Packages

Customers must ensure all shipping details are correct at checkout.
Packages returned due to incomplete or incorrect addresses will incur reshipping fees.
Refunds for undeliverable orders will exclude the original shipping cost.

9. Local Pickup (Florida)

Local customers may select Free Local Pickup at checkout.
Pickups must be scheduled in advance at our Largo facility during business hours.
A valid photo ID and order confirmation are required.

10. Modifications, Cancellations, and Backorders

Orders that have already entered the fulfillment process (including supplier warehouses) cannot be canceled or modified.
If an item becomes unavailable after purchase, CarliPhone LLC will notify you and issue a full refund or suggest a comparable replacement.

11. Limitation of Liability

CarliPhone LLC’s liability for shipping issues—including dropshipping delays, carrier errors, or supplier mishandling—shall not exceed the original purchase price of the product.

CarliPhone LLC shall not be responsible for indirect, incidental, or consequential damages, including loss of business, profits, or opportunity due to shipping delays or third-party logistics.

12. Contact Information

For any questions or concerns regarding this Shipping Policy, please contact us at:
📧 support@carliphone.com
📍 CarliPhone LLC
1600 Missouri Ave N, Suite 100
Largo, FL 33770, United States